Terms of service

Effective 1 November 2026.

These terms apply to your use of InboxCrew Shared Inbox ("InboxCrew"), provided by Innova Apps, Tove Maës vej 1, 1 TH, 2500 Valby, Denmark (CVR 45291154) ("we"). By installing or using InboxCrew you accept them. If you use InboxCrew for an organization, you confirm that you may accept these terms for it.

The service

InboxCrew is a Gmail™ add-on with a team workspace in your browser. It lets a team keep shared records of the emails sent to its team addresses: a teammate tracks a message, and the team can claim or assign it, set its status, add internal notes, export its records as CSV and preview a digest. InboxCrew reads only the headers of messages you choose to track and never sends, labels, moves or deletes email. The privacy policy describes how we handle data.

Accounts and workspace admins

You need a Google Workspace™ account. Each organization domain has one InboxCrew team workspace. The first person from the domain who creates it becomes its admin. Admins approve or decline requests to join, manage members and shared inbox addresses, and can delete records or the whole workspace. This is an InboxCrew role only and gives no administrator rights in your Google Workspace™ organization. Admins are responsible for approving only people who may see the team's email records, and for billing: only admins can subscribe to Pro, change billing details, switch between monthly and annual billing or cancel. Your organization's Google Workspace™ administrator can restrict or remove InboxCrew.

Acceptable use

• Use InboxCrew only for lawful purposes, and only for team addresses and messages your organization allows you to share with your team.
• Do not put passwords, payment card numbers, health information or other sensitive personal data in internal notes.
• Do not try to access another organization's workspace, get around access checks or rate limits, probe or disrupt the service, or use it to send spam.
• Do not resell InboxCrew or offer it as part of another service without our written agreement.

Plans and pricing

InboxCrew has a Free plan and a paid Pro plan. Free costs $0 for the whole team and includes 1 shared inbox and 25 new conversations per calendar month per workspace. Pro costs $5 per member per month or $48 per member per year, charged in US dollars for every member of the workspace with a minimum of 2 members ($10 a month or $96 a year), and includes up to 50 shared inboxes and up to 20,000 conversation records. Every new team workspace gets one 14-day Pro trial with no card required, then continues on Free unless an admin subscribes. Pro renews automatically each month or year until an admin cancels, and a cancellation takes effect at the end of the paid period. Prices exclude any applicable tax, and Stripe Checkout does not add tax.

A plan applies to the whole team workspace. A new conversation record counts toward the 25 when it is created while the workspace is on Free. Conversations created during the Pro trial or on Pro do not count, and neither do copies of an email that a teammate already tracked or replies tracked into an existing conversation. Deleting a record, or deleting the workspace and creating it again, does not give the count back, and the count restarts on the first day of each calendar month (UTC). Apart from these limits, Free and Pro have the same features. On any plan a workspace holds at most 200 members and 20,000 conversation records.

Free trial

Each team workspace gets one 14-day Pro trial, with no card required. It starts when the workspace is created. Each organization domain gets only one trial: it cannot be restarted, including by deleting the workspace and creating it again. When the trial ends, the workspace continues on Free unless an admin has subscribed, and nothing is charged. An admin can subscribe during the trial. Subscribing ends the trial, the first billing period starts and is charged that day, and unused trial days are not added to it.

Subscription, members and renewal

An admin subscribes in the team workspace through Stripe Checkout, which accepts cards only, and chooses monthly or annual billing. Innova Apps bills Pro through Stripe, in US dollars and in advance for each month or year. The subscription renews automatically at the end of each period, for the same billing interval and the number of billed members at that time, until it is canceled. Only promotion codes that Innova Apps issues for InboxCrew are accepted.

Pro is charged per member. The number of billed members is the number of members of the workspace, with a minimum of 2. When an admin approves a member, or a member is removed or leaves, InboxCrew updates the number of billed members automatically. The change is prorated: the charge or credit for the rest of the current period is added to the next invoice. The number of billed members keeps following the team while a cancellation is scheduled; Stripe then collects the prorated difference at the end of the period. Switching between monthly and annual billing with Manage billing is also prorated.

Taxes

Prices exclude any applicable tax, and Stripe Checkout does not add tax. Contact support@innovaapps.ai with tax or invoice questions before subscribing.

Price changes

We may change the Pro price by emailing the workspace's billing contact at least 30 days in advance. The new price applies from the first renewal after that notice period, and an admin can cancel before then.

Cancellation and refunds

An admin can cancel at any time with Manage billing in the team workspace, or by emailing support@innovaapps.ai. Cancellation stops the next renewal. Pro continues until the end of the period already paid for, and the workspace then continues on Free. Uninstalling InboxCrew, leaving the workspace or removing members does not cancel a subscription. While a subscription is open (active, or overdue with unpaid invoices) and not set to cancel, the workspace cannot be deleted; cancel it first.

Innova Apps offers a seven-day refund policy for new subscriptions: email support@innovaapps.ai within seven days of starting a new subscription to request a refund. Other refund requests are reviewed individually. Canceling stops future renewals; it does not by itself issue a refund.

If you subscribe as a consumer in the United Kingdom or the European Union, you also have a statutory right to cancel within 14 days of subscribing (a cooling-off period), without giving a reason. To use it, email support@innovaapps.ai within those 14 days. Where the law allows, the refund may be reduced in proportion to the Pro service already provided. Nothing in these terms limits any refund, withdrawal or other rights that apply by law.

Failed payments

If a renewal payment fails, Pro continues for 14 days from the first failed payment, even if Stripe ends the subscription sooner, so that an admin can update the payment method or pay the open invoice with Manage billing. If the payment is still unpaid after those 14 days, the workspace continues on Free. The subscription can stay open, with unpaid invoices, until an admin pays them with Manage billing, which restores Pro, or cancels the subscription there. While it is open, the workspace cannot be deleted. If Stripe ended the subscription, an admin can subscribe again.

When Pro ends

When the trial ends without a subscription, a canceled subscription reaches the end of its paid period, or a failed payment is still unpaid after 14 days, the workspace continues on Free. It is never locked and nothing is deleted: everyone can still sign in, open and update existing conversations, add notes and export CSV. The Free limits then apply. New conversations beyond 25 in a month and adding a second shared inbox are refused. While the workspace has more than one shared inbox, tracking messages is paused until an admin removes shared inboxes so that only one remains, or Pro resumes. Conversations from a removed shared inbox are hidden, not deleted, and return when the address is added again.

Other charges and agreements

Google Workspace™ is a separate subscription with Google and is not billed by Innova Apps. If Innova Apps grants your workspace complimentary Pro, it cancels any existing InboxCrew subscription for that workspace. If Innova Apps agrees other terms with your organization in writing, those terms apply.

Availability and changes

We work to keep InboxCrew available and secure, but we do not promise that it will be uninterrupted or error-free, and there is no service-level commitment. We may change or remove features. If we decide to stop offering InboxCrew, we will announce it on this site at least 30 days in advance so admins can export their data.

Your data

Your organization keeps all rights in the information your team adds to InboxCrew. You allow us to process it only to provide, secure and support the service as described in the privacy policy. You are responsible for having the right to share tracked email details and notes with your team. Members can export the team's conversation records as CSV at any time.

Suspension and termination

You can stop using InboxCrew at any time: uninstall it, leave your workspace, or, as an admin, delete the workspace. Stopping use does not cancel a Pro subscription; an admin cancels it as described above. We may suspend or end access for anyone who breaks these terms, or where needed to protect users or the service or to comply with the law. We will give notice where we reasonably can. After termination, data is deleted as described in the privacy policy.

Liability

InboxCrew is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost revenue, lost data or business interruption. Our total liability for all claims relating to InboxCrew is limited to the greater of the amount you paid us for InboxCrew in the 12 months before the claim and EUR 100. Nothing in these terms limits liability that cannot be limited by law, including for intent or gross negligence, or any rights you have as a consumer.

Governing law

These terms are governed by Danish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes go to the Danish courts, with the City Court of Copenhagen as the first instance, unless mandatory law gives you the right to bring a claim elsewhere.

Changes to these terms

We will post changes on this page with a new effective date before they take effect, and post material changes at least 30 days in advance. If you keep using InboxCrew after a change takes effect, the new terms apply.

Contact

Questions about these terms: support@innovaapps.ai, or write to Innova Apps, Tove Maës vej 1, 1 TH, 2500 Valby, Denmark (CVR 45291154).