InboxCrew Shared Inbox

A shared inbox for Gmail™ teams. Track the emails sent to your team address, give each one an owner and a status, and keep internal notes next to the message.

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How it works

1. Track. Open a message sent to your team address, such as support@ or sales@, and click Track this message in the InboxCrew sidebar in Gmail™. Everyone on the team now sees one record for that conversation, whichever teammate's copy was tracked.
2. Claim or assign. Take the conversation yourself or assign it to a teammate, so it is clear who replies.
3. Update. Set it to Open, Waiting or Done and add internal notes that only your team can see. Tracking a reply in the same thread reopens the conversation.
4. Review. See My queue in the Gmail™ sidebar, or open the team workspace in your browser for the team's queue, a CSV export of every record, a digest preview and admin settings.

What your team gets

• One shared record per email conversation, with a clear owner and status.
• Internal notes and an activity history for every conversation.
• Protection against overwrites: if a teammate changed a conversation after your card loaded, InboxCrew asks you to refresh first.
• Self-serve setup: the first person from your organization creates the team workspace and approves everyone who asks to join.
• Admin controls for members, shared inbox addresses and deleting records.

How InboxCrew uses your data

• InboxCrew reads an email only when you click Track this message, and then only its headers: Message-ID, Subject, From, To, Cc, Date, References and In-Reply-To. It never reads message bodies or attachments, never lists or searches your mailbox and never stores Gmail™ access tokens.
• It never sends, labels, moves or deletes email and never changes read or unread status.
• Your team's records and their backups are encrypted and stored on servers in Belgium (EU). Only approved members of your team workspace can see them.
• Your data is not sold, not used for advertising and not used to train AI models.

Details are in the privacy policy.

Requirements

• A Google Workspace™ account. Personal Gmail™ accounts cannot create or join a team workspace.
• Each teammate receives the team address's email in their own Gmail™ mailbox, for example as a member of a Google Groups™ group.
• Gmail™ on the web.

Pricing

InboxCrew has a Free plan and a paid Pro plan. Free costs $0 for the whole team and includes 1 shared inbox and 25 new conversations per calendar month per workspace. Pro costs $5 per member per month or $48 per member per year, charged in US dollars for every member of the workspace with a minimum of 2 members ($10 a month or $96 a year), and includes up to 50 shared inboxes and up to 20,000 conversation records. Every new team workspace gets one 14-day Pro trial with no card required, then continues on Free unless an admin subscribes. Pro renews automatically each month or year until an admin cancels, and a cancellation takes effect at the end of the paid period. Prices exclude any applicable tax, and Stripe Checkout does not add tax.

• Total price. Pro is charged for each member of your team workspace, at least 2. For example, 3 members cost $15 a month or $144 a year. The number of billed members follows your team, also while a cancellation is scheduled: approving a member adds one, and removing a member or leaving removes one, with the difference prorated on the next invoice. On any plan, a workspace holds up to 200 members.
• What counts on Free. A new conversation record counts when it is created while the workspace is on Free. Conversations created during the Pro trial or on Pro do not count, and neither do copies of an email a teammate already tracked or replies tracked into an existing conversation. Deleting a record, or deleting the workspace and creating it again, does not give the count back. The count restarts on the first day of each calendar month (UTC).
• After the trial or a subscription ends. The workspace continues on Free. Nothing is locked or deleted: records stay visible and editable, and the CSV export keeps working. If the workspace has more than one shared inbox, tracking pauses until an admin removes the extra inboxes or Pro resumes.
• Billing. Only workspace admins subscribe and manage billing, in the team workspace. Innova Apps bills Pro through Stripe, and checkout accepts cards only. Cancel at any time with Manage billing or by email to support@innovaapps.ai; Pro continues to the end of the period you paid for. New subscriptions can be refunded on request within 7 days, and consumers in the United Kingdom or the European Union can also cancel within 14 days of subscribing under their statutory cooling-off right.
• Not included. Google Workspace™ is a separate subscription and is not billed by Innova Apps.

The terms cover renewal, billed members, refunds, failed payments, taxes and price changes, and Support shows where admins subscribe and manage billing.